Privacy Policy

At Charmingassured, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you use our flowerbed and balcony arrangement services.

Information We Collect

When you contact us or use our services, we may collect various types of information. This includes personal data such as your name and email address that you voluntarily provide when filling out our contact form or communicating directly with us.

We also collect technical information when you visit our website, such as your IP address, browser type, device information, and details about how you interact with our site. This data helps us improve our website and provide a better user experience.

How We Use Your Information

The information we collect is used to deliver and improve our services. We use your contact details to respond to your inquiries, provide quotes, and maintain communication during the design and installation process of your outdoor arrangements.

Technical data is used to analyze our website's performance, identify issues, and optimize functionality. This helps ensure our site remains fast and reliable.

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on various lawful grounds. We process your contact information with your consent when you voluntarily provide it through our contact form or direct communication.

We also process data when necessary to fulfill a contract or take steps before entering into a contract, such as when you request our services. Additionally, we may process data for our legitimate interests, such as improving our services and website functionality.

If you have concerns about how we handle your personal data, you have the right to contact the OPC (Office of the Privacy Commissioner of Ireland) or the relevant data protection authority in the United Kingdom to lodge a complaint.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances, such as when required by law or to protect our rights and safety.

In some cases, we may work with trusted service providers who assist us in operating our website or conducting our business. These partners are required to keep your information confidential and use it only for the purposes we specify.

Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your information.

Your Rights and Choices

You have several rights regarding your personal data under GDPR. You can request access to your personal information, ask us to correct inaccurate data, request deletion of your data, or object to certain processing activities.

You also have the right to data portability, meaning you can request a copy of your data in a structured format. To exercise these rights, please contact us using the information provided in the contact section below.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take steps to ensure your data is protected in accordance with this privacy policy regardless of where it is processed.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymize it.

Third-Party Services

Our website may use various third-party services that collect, monitor, and analyze information. These services help us improve our website and understand how visitors use our site.

Google Ads Conversion Tracking: We may use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. This service uses cookies to track user interactions with our ads.

Google Ads Remarketing: We may use remarketing services to show ads to users who have visited our website. This helps us reach people who have shown interest in our services.

Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects information about website usage and helps us improve our site's performance.

Google Maps API: If we display maps on our website, we may use Google Maps API, which may collect location data. Please review Google's privacy policy for more information.

Use of Cookies

Our website uses cookies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser preferences.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights regarding your personal data, please contact us:

Email: contact@charmingassured.world
Phone: +441133501590
Address: 9 Pool Bank New Rd, Pool in Wharfedale, Otley LS21 1EH, United Kingdom